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Frequently Asked Questions
Yes, our standard ceramic and name mugs are premium coated and tested to withstand hundreds of dishwasher cycles without fading. For Magic Mugs, we recommend hand-washing to preserve the special coating.
For the best results, use a high-resolution image - most modern phone photos are absolutely fine! But if you're not sure, please ask our team.
Most of our mugs are printed and dispatched within 24 hours (Monday - Friday) from our Bristol-based facility. Check our delivery page for the latest express and tracked shipping options.
We offer Panoramic designs specifically for this. Standard photo mugs typically feature the image on one or both sides, leaving a small gap near the handle.
Yes! You can add a presentation gift box to your order during checkout. This not only makes gifting easier but adds an extra layer of protection during transit.
Absolutely. Simply enter their address as the delivery address. We don't include invoices with prices inside our packages, making them perfect for direct gifting.
Yes! Unlike many printers, we specialise in "mass personalisation," meaning every mug in your order can have a unique name or photo.
Because we process orders very quickly, once your order has been placed we are unable to make changes.