This agreement applies as between you, the User of this Web Site and Henagon Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.
No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
Important information:
· Our company name is Henagon Ltd (we trade as Printster at www.printster.co.uk).· Our registered office is Unit 10 Avon Business Park, Bristol, BS16 3JP.
· Our VAT registration number is 944 6766 79.
· Our company registration number is 6082962. Registered in England and Wales.
Any reference in these terms and conditions to “we” or “us” refers to Henagon Limited
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Web Site;
“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Goods” means any products that Henagon Ltd advertises and / or makes available for sale through this Web Site;
“Henagon Ltd” means Henagon Ltd (trading as Printster.co.uk) , Unit 10 Avon Business Park, Bristol, BS16 3JP;
“Service” means collectively any online facilities, tools, services or information that Henagon Ltd makes available through the Web Site either now or in the future;
“Payment Information” means any details required for the purchase of Goods from this Web Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
“Premises” Means our place(s) of business located at Unit 2c Parnall Road Industrial Estate, Bristol, BS16 3JQ;
“System” means any online communications infrastructure that Henagon Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by Henagon Ltd and acting in the course of their employment; and
“Web Site” means the website that you are currently using (www.printster.co.uk) and any sub-domains of this site (e.g. subdomain.printster.co.uk) unless expressly excluded by their own terms and conditions.
2. International Customers
If Goods are being ordered from outside Henagon Ltd’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. Henagon Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Henagon Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.3. Intellectual Property
3.1 All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Henagon Ltd, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.3.2 You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Henagon Ltd.
4. Links to Other Web Sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Henagon Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.5. Links to this Web Site
Those wishing to place a link to this Web Site on other sites may do so. You may not replicate our website. You shall not create a frame or browser or border environment around our website. You must not imply an endorsement of any products other than our own. You must not misrepresent your relationship with us. We expressly reserve the right to revoke the right granted in this clause at any time and to take any action we deem appropriate. You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of any clause6. Registration
6.1 To register at www.printster.co.uk you must be over 18 years of age.6.2 In order to purchase Goods on this Web Site you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Web Site as we may not require payment information until you wish to make a purchase. By continuing to use this Web Site you represent and warrant that:
6.2.1 all information you submit is accurate and truthful;
6.2.2 you have permission to submit Payment Information where permission may be required; and
6.2.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
6.3 It is recommended that you do not share your Account details, particularly your username and password. Henagon Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
6.4 We may suspend or cancel your account at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
7. Cancellation
7.1 For many items, you have the legal right to cancel an order within 7 working days of receiving the goods. However, this does not apply to items which have been made to order or personalised for you. Goods which have been made to order cannot be refunded, returned or exchanged.7.2 We cannot cancel an order once an item has been sent to production to be printed, personalised or made. If you wish to cancel an order for goods which are to be personalised you must do so before it is sent to production. Please note, some orders are sent to production immediately to ensure a fast service.
7.3 Order cancellations must be made by email to sales@printster.co.uk quoting your order number before we have dispatched the goods to you.
7.4 Where goods have already been dispatched to you, the goods must be returned in accordance with our Returns and Exchange procedure below.
7.5 Henagon Ltd reserves the right to cancel your order at any time and issue a full refund, for any reason.
7.6 The provisions of this clause do not affect your statutory rights.
8. Goods, Pricing and Availability
8.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Henagon Ltd correspond to the actual Goods, Henagon Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.8.2 Henagon Ltd does not represent or warrant that Goods will be available. Stock level indications are not provided on the Web Site.
8.3 Henagon Ltd endeavours to ensure that all pricing information on the Web Site is correct at the time of going online. Henagon Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary. In the event of a pricing error where an incorrect price is mistakenly shown on the Web Site, Henagon Ltd will contact you to provide the correct price and offer the option of cancelling the order or confirming your order at the correct price.
8.4 All prices on the Web Site include VAT (where applicable) at the current rates, unless otherwise stated. We reserve the right to express the price exclusive of VAT, but we will show include VAT in the total price you pay. Henagon Ltd’s VAT number is 944 6766 79.
8.5 The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk. If you intend to place an order for a large number of items, we recommend you place a smaller sample order first.
8.6 We are not always able to reproduce colours exactly on Goods which are personalised or made to order using a customer’s photograph or a customer’s choice of colour. We are not always able to reproduce colours exactly when printed on personalised Goods by using CMYK, RGB or Pantone values – there may be a colour difference. Alignment and positioning of artwork cannot be guaranteed but we will endeavour to position all artwork to achieve the best results we can.
8.7 Where a design service is offered by us we will endeavour to meet your design requests and requirements but reserve the right to reasonably disregard a requirement without notice if we are unable to meet the requirement or if we feel the requirement is unreasonable.
8.8 Where a preview of your product or design is supplied to you this may not represent the actual finished product and we accept no liability for any differences.
8.9 In using our image/photo upload facility, or by supplying an image/photo with your order, you agree not to upload, send or print any images that will cause distress or offence to any person. It is your responsibility to ensure that the appropriate express permission for any images you use has been granted by the owner of all images you supply with your order. Henagon Limited reserve the right to refuse any order that might cause offence or distress (in such a case we will refund your payment for the order). Henagon Limited will not be responsible for any copyright infringement by the customer. In using our image/photo upload facility, or by supplying an image/photo with your order, you agree to allowing Henagon Ltd use the image as necessary to fulfill the order.
9. Dispatch and Delivery
9.1 We will deliver the Goods ordered by you to the address which you provided for delivery at the time of your order. We are not liable for any loss as a result of an incorrect address.9.2 We do not deliver outside the UK.
9.3 We make every effort to dispatch or deliver goods within the timescales we specify. We cannot accept liability for goods dispatched outside of the timescale we specify. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries or delayed dispatch.
9.4 The timescales we quote for dispatch are a guideline. The timescales will start from the day after we receive payment for your order and suitable artwork or photographs from you where applicable (excluding bank holidays and weekends).
9.5 We offer different shipping methods to allow our customers to choose the most suitable for them. We reserve the right to change the shipping methods we offer at any time without notice. All shipping methods are subject to availability.
9.6 Henagon Ltd will notify you by way of email when your goods are to be dispatched to you.
9.7 If you do not receive the Goods ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at sales@printster.co.uk of the problem within 40 days of the date on which you ordered the Products.
9.8 The majority of our products are despatched with Royal Mail. If you have not received your order, you must check with your local Royal Mail delivery office even if you have not received notification from your postman that they are holding mail for you. Your local Royal Mail delivery office will be able to tell you if they are holding mail for you if you give them your name and full address.
9.9 In the event that your order is returned to us as undelivered by Royal Mail or any other Carrier, we reserve the right to charge an administrative fee of the sales price of the Goods, plus £15+vat.
10. Returns Policy
10.1 If you are not completely satisfied with the Goods you have received, return them to us within 7 days of receiving the Goods. If the Goods are returned to us within 7 days we will issue a full refund including postage and packaging, or an exchange. The costs of returning the Goods to us shall be borne by you.10.2 You are responsible for the Goods until they reach us. We recommend you use a reputable carrier who fully insures you for the full value of the Goods as we cannot be held responsible for lost or damaged Goods.
10.3 Your right to return Goods to us will not apply in the following circumstances:
a) Any product which has been made to order, personalised or customised for you specifically.
b) Where the Goods have not been returned in their original condition or with their original packaging.
c) If you have made a spelling mistake and your order has been sent to production.
d) If the colours of a printed item do not match an original file, photo or colour value supplied by you.
e) Where an item has been personalised with a photograph and the photograph was not of suitable quality. Please check with us before placing your order if you are unsure of a photograph’s suitability. We will always be happy to advise you before you order.
10.4 If you return an item due to an error on our part, or because the item is faulty, damaged or defective, we will replace the item (if possible) or refund the full value of the item. We will refund your postage costs if a postage receipt is provided. The items must be returned to us within 30 days of delivery.
10.5 We cannot accept any liability for any loss or inconvenience caused by Goods which are damaged in transit. We endeavour to pack Goods adequately to help protect from damage in transit. If a replacement is requested in place of a refund, we will do our best to replace damaged Goods as quickly as possible but our standard dispatch and delivery times will apply to the replacement Goods.
11. Privacy
Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click here.12. Disclaimers
12.1 Henagon Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.12.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
12.3 No part of this Web Site is intended to constitute a contractual offer capable of acceptance.
13. Changes to the Service and these Terms and Conditions
Henagon Ltd reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Web Site following the changes. If Henagon Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.14. Availability of the Web Site
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.Henagon Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
15. Limitation of Liability
15.1 To the maximum extent permitted by law, Henagon Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.15.2 Nothing in these Terms and Conditions excludes or restricts Henagon Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Henagon Ltd.
15.3 Nothing in these Terms and Conditions excludes or restricts Henagon Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.
15.4 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
